FAQs

Most generic insoles only cushion. They feel soft at first, then flatten and leave your feet without support. Solieve insoles combine a contoured arch and a deep heel cup that keep your foot stable and balanced, with massage nodes that work with every step, so you get support and comfort together. A breathable top layer keeps your feet fresh, even on long days.

Yes. Remove your shoe's original insole and put your Solieve insoles in its place. They're trim-to-fit, so you can cut them to the exact shape of your shoe with ordinary scissors. They work in sneakers, work boots, trainers and most everyday shoes. Wearing snug shoes? Always take out the original insole first for the best fit.

Pick your usual shoe size using our size chart. Between sizes? Size up and trim to fit. Smaller than our smallest size? Order the smallest and trim.

Both. A contoured arch and deep heel cup support your foot, while the massage nodes and cushioned base keep every step comfortable.

Yes. Solieve can provide relief for people with Plantar Fasciitis, heel pain, arch pain and pain under the ball of the foot. The contoured arch and deep heel cup support your foot, while the massage nodes and cushioned base spread pressure with every step. Our insoles are designed to relieve these discomforts and improve overall foot health.

Most people feel the difference right away. Others need a few days, especially if they're new to arch support. Give your feet a little time to adjust, and the comfort will follow.

Solieve insoles are made for everyday wear. With proper care, they’re made to keep you comfortable through a full year of use. For the longest life, hand wash them regularly, let them air dry and give them a chance to breathe between wears.

Hand wash with mild soap and lukewarm water, then let them air dry. Don't machine wash, tumble dry or place them on a heater.

Yes. They slip in and out easily, so you can move one pair between shoes. Many people get a second pair so they don't have to.

Yes. Our sizes run from EU 35 to 56 (US men's 5–15 / women's 6–16), so there's a size for everyone. Check the size chart to find yours.

Pick the kit that matches where you feel it most. The Heel Relief Kit is for your heels, the Heel & Arch Relief Kit for your arches and heels, and the Toe Relief Kit for the front of your foot. The Ultimate Relief Kit covers everything.

Every kit includes our massage insoles plus the accessory for that area:

• Heel Relief Kit: insoles + 2 pairs of heel pads
• Heel & Arch Relief Kit: insoles + massage roller
• Toe Relief Kit: insoles + 2 pairs of toe cushions
• Ultimate Relief Kit: 3 pairs of insoles + massage roller + 2 pairs of heel pads + 2 pairs of toe cushions

Each kit costs less than buying the items separately, saving you up to 35%.

Yes. Every accessory works on its own, and they all pair well with our insoles.

Yes. Every pair of insoles in your cart counts toward your discount, including different sizes, colours, and Massage and Plush Insoles. The discount applies to every pair and is added automatically at checkout. No code needed.

Yes. Our 5-pair bundle saves you 30% on every pair, and you can mix sizes and colours. Need more than that? Email us at support@solieve.com and we'll help you with a larger order.

Orders ship within 1–3 business days and usually arrive 6–10 business days after shipping, depending on your location. We ship worldwide, with free tracked shipping on orders over €50.

Your order is packed and shipped by our international fulfilment partners, who ship worldwide with full tracking.

As soon as your order ships, you'll receive an email with your tracking link. You can also enter your tracking number on our Track My Order page. It can take 1–3 business days before the first update appears

Not usually. International parcels can go a few days without a tracking update, especially while they're in transit between countries or clearing customs. If there's still no update after 7 business days, email us at support@solieve.com and we'll look into it.

Check your spam or promotions folder first, since automatic emails sometimes land there. Still can't find it? Email us at support@solieve.com with the name and email address you ordered with, and we'll confirm your order.

After the order is placed, our team works quickly to prepare it for shipping, sometimes within just a few hours. Because of this, we can’t always guarantee that changes to the shipping address can be made. If you need to update your address, please contact us as soon as possible. We’ll do our best to assist if your order hasn’t yet left our warehouse.

After the order is placed, our team works quickly to prepare it for shipping, sometimes within just a few hours. Because of this, we can’t always guarantee that an order can be canceled. If you wish to cancel, please contact us as soon as possible. We’ll do our best to help if your order hasn’t yet left our warehouse

If your order arrives damaged, defective, or as the wrong item, please contact our support team within 7 days of delivery to report the issue. To help us resolve the issue quickly, please include a photo of the item and its packaging. We will review your case and arrange a replacement or refund as appropriate.

Email us at support@solieve.com with your order number and the reason for your return. We'll send you instructions on how and where to send your items. Please contact us before sending anything back, so we can match your return to your order.

Once we've received and checked your return, we'll process your refund to your original payment method within 2-5 business days. Depending on your bank, it can take a few extra days to show on your account.

We don’t offer direct item-for-item exchanges, but switching is easy with store credit. Email us at support@solieve.com within 30 days of delivery and return your insoles complete and in their original condition. Once we’ve received and approved your return, we’ll email you store credit to order the size or colour you need.

You can contact us through our contact page! We will be happy to assist you.