Shipping policy

At Solieve, we understand the importance of timely and reliable shipping to enhance your shopping experience. Every order goes through two stages, processing and delivery. Please take a moment to review our shipping policy:

Processing Time
Orders are typically processed and shipped within 1–3 business days from the date of purchase, excluding weekends and holidays. This covers order confirmation, quality inspection and packaging. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.

International Shipping
We ship worldwide with tracked Standard shipping. Free shipping applies to orders above a minimum order value, which is shown on our website and in your cart. Shipping rates are calculated based on the weight, dimensions, and destination of your order. Please note that the availability of shipping methods may vary depending on your location and the items in your order. The exact shipping cost for your order is always shown at checkout before you pay.

UK Import Duties & Taxes
Orders valued at £140 or less (including product price and shipping) are typically not subject to import duties. For orders over £140, UK Customs may apply import duties, VAT, and/or clearance fees, which are the customer’s responsibility. These charges are set by UK authorities and are not controlled by us. Refusing to pay them may result in your order being returned or disposed of without a refund. Solieve does not cover or reimburse any such charges.

Delivery Time
Once your order has shipped, delivery takes approximately 6–10 business days. This is the time your order needs to travel from our shipping center to your delivery address. Delivery times vary depending on the shipping method selected and the destination of your order. These estimates do not include potential delays due to customs and duties, and delivery may take longer during peak seasons such as Black Friday, Christmas and New Year. Unforeseen circumstances such as weather delays or carrier issues may also impact delivery times.

Lost or Damaged Packages
If your order arrives damaged, please contact our customer service team within 7 days of receiving it. If your order appears to be lost, please contact us within 14 days of the expected delivery date. Include your order number and, where applicable, photos of the damage so we can resolve it quickly.

Change of Address
After the order is placed, our team works quickly to prepare it for shipping, sometimes within just a few hours. Because of this, we can’t always guarantee that changes to the shipping address can be made. If you need to update your address, please contact us as soon as possible. We’ll do our best to assist if your order hasn’t yet left our warehouse.

Contact Information
For any questions or concerns regarding our shipping policy, please contact our customer service team at support@solieve.com.