Privacy policy
Last updated: October 9, 2026
Introduction
Solieve (“Company”, “our”, “us”, or “we”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (this “Policy”). This Policy describes the information we may collect or that you may provide when you visit, purchase from, register with or use our Website, or when you otherwise interact with us (e.g., customer service and other communications).
Collection of Your Personal Information
We collect the following personal information:
- Browsing: technical information such as your IP address, referrer, browser and device type, which helps us understand how visitors find and use our Website.
- Account and contact details: your name, billing and shipping address, email address and phone number, when you register, subscribe or contact us.
- Orders: the information necessary to fulfil your order, such as your name, contact details and payment details. You can order as a guest or as a registered user. Your credit card information is used only to process your transactions, and your card number and security code are not stored on our Website.
Certain third parties, such as advertisers, ad networks and analytics companies, may use tracking technologies to collect information about you or your device when you use our Website, including about your online activities over time and across different websites. They may use this information to provide interest-based advertising. We do not control these third parties’ technologies. See Opt-Out Policy and Cookies below for your choices.
Use of Your Personal Information
We use your personal information to:
- provide our services, including processing payments, fulfilling orders, handling returns and answering your questions;
- contact you about promotions, new products and services, and personalize the content and advertising you see;
- measure and improve our Website, products, advertising and email communications;
- conduct research, surveys and aggregate analysis;
- diagnose technical problems and maintain the security of our services;
- prevent fraud and other illegal or harmful activity, resolve disputes, and protect your and our rights;
- comply with legal requirements and enforce our policies and terms.
We may aggregate or de-identify information so that it no longer identifies you, and use it for any legitimate business purpose.
Legal Basis for Processing
We process your personal information only where we have a legal basis to do so:
- Performance of a contract: to process your payment, fulfil and ship your order, handle returns and exchanges, and respond to your enquiries.
- Consent: to send you marketing emails and to use marketing cookies, pixel tags and similar advertising technologies. You may withdraw your consent at any time.
- Legitimate interests: to prevent fraud, secure our Website, analyze how it is used, and improve our products and services, provided these interests are not overridden by your rights.
- Legal obligation: to keep transaction and tax records and to respond to lawful requests from authorities.
Opt-Out Policy
We send special offers and promotions by email to existing customers and to new customers who have consented or not opted out. You can unsubscribe at any time using the link in any marketing email, or by contacting us at support@solieve.com. It may take a short time to remove you from our mailing list. We will continue to communicate with you regarding your orders and deliveries.
Children Under the Age of 13
Our Website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information without verified parental consent, we will delete it. If you believe we might have information from or about a child under 13, please contact us at support@solieve.com.
Information We Disclose to Others
We share personal information with third-party vendors who perform functions on our behalf, including payment processing, fulfillment and shipping, analytics, customer service, marketing and fraud prevention, as well as our financial and legal advisors. These vendors may access information only as needed to perform their functions and are required to protect it.
We otherwise disclose personal information to third parties only with your permission, to cooperate with governmental authorities and lawful requests, in connection with fraud or other criminal investigations, or in connection with a sale or merger of our company or its assets. We may disclose aggregated information to third parties.
Relationship with Shopify
Our Website is hosted by Shopify, which collects and processes personal information about your access to and use of the Website in order to provide and improve it. Information you submit will be shared with Shopify and with third parties that may be located in countries other than where you reside. We also use certain Shopify features that incorporate data from your interactions with our store, other merchants and Shopify. For these features, Shopify is responsible for the processing of your personal information. To learn more, visit https://privacy.shopify.com/en.
Cookies and Standard Web Practices
Our Website uses cookies, which are small text files stored on your device. They allow the Website to recognize you and are needed for some functions, such as your shopping cart. Most browsers allow you to block cookies, but some functions will then not work properly. We and our third-party advertising and analytics partners also use pixel tags and similar tools on our Website and in our emails to produce traffic reports, to see whether an email, page or ad was viewed, and to analyze and improve the Website. Sensitive information you transmit to us is encrypted using SSL.
Your Privacy Rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you;
- have it corrected or deleted;
- receive a copy of it or have it transferred to a third party;
- object to or restrict certain processing, and withdraw consent you have given (UK and EEA residents);
- request information about our disclosure of personal information to third parties for their direct marketing purposes (residents of U.S. states with privacy legislation).
These rights are not absolute and may be limited by law. To exercise them, contact us at support@solieve.com with “Privacy Rights” in the subject field. We may need to verify your identity, and we will not discriminate against you for exercising your rights. We may be unable to delete certain data if you have outstanding charges, or where we must retain it to meet regulatory requirements such as PCI DSS.
If you have a complaint about how we process your personal information, please contact us first. You may also have the right to lodge a complaint with your local data protection authority.
Security Standards
We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, we cannot guarantee our security measures. If you think someone has obtained your login or password, please email us immediately at support@solieve.com.
Privacy at Other Websites
When we link to other websites or apps, you will be operating under their privacy policies when you visit them. We encourage you to review those policies.
Retention and International Transfers
We retain your personal information for the time reasonably necessary to achieve the purposes described in this Policy, taking into account applicable statutes of limitation and records retention requirements.
We may transfer, store and process your personal information outside the country you live in. If we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, unless the transfer is to a country determined to provide an adequate level of protection.
Updates and Changes
We may revise this Privacy Policy at any time. We will post material changes on this Website and update the “Last updated” date. Your continued use of our Website after changes means you accept them.
Contact
For questions about this Privacy Policy, to exercise your rights, or to receive this Policy in an alternative format, please email us at support@solieve.com. For the purpose of applicable data protection laws, we are the data controller of your personal information.